Terms and Conditions

COMPANY INFORMATION
You will be receiving pilates and yoga training from qualified instructors of Cottesloe Physio and other affiliates of Cottesloe Physio.

Cottesloe Physio is a sole partnership.

PURCHASE POLICY
By clicking "Place Order" you confirm you have read and accepted our terms and conditions.

Advanced payment is required to sign up for classes.  Payments can be made online through our online payment system which is managed by a separate merchant account processor called NETBANX., at the studio or by phone.  We accept cash, check, Visa and Mastercard Discover and American Express

All payments and programs are non-refundable except for medical emergencies but can be transferred to family or friends with the same expiry date.

Monthly memberships/contracts are a one month minimum contract when thereafter one month’s notice must be given to cancel the membership, change the terms or move to a different membership rate.  This must be in the form of email or letter.  Payment will be taken from your set up card every month on the same date.  Memberships will automatically renew after 12 months.

RETURNS AND REFUNDS
All payments and programs are non-refundable except for medical emergencies but can be transferred to family or friends with the same expiry date.

CANCELLATION OF A CLASS
If you are unable to attend your scheduled class, please ensure you cancel so someone from the waitlist can join. If cancellation occurs within 24 hours of the class, the credit will be deducted from your block.

Please cancel online through the Mind Body system or email info@cottesloephysio.co.uk.

We reserve the right to cancel any class that has very low numbers and at short notice. We will advise any cancellation via email. It is the client’s responsibility to check their emails or online app to ensure the class is going ahead that day. If we cancel the class, the client will not lose a credit.

ATTENDING CLASS
All members are to register first on our online system in order to purchase classes, memberships or other items for purchase.

All classes need to be pre-booked before attending.  Failure to pre-book will not guarantee a place in the class.

You will be block booked into your session for up to three months in advance.  If for any reason you can’t make this session you can cancel it and this credit can be used for another session.  Leftover credits must be used within two months.

If you are unable to attend your scheduled class, please ensure you cancel so someone from the waitlist can join. If cancellation occurs within 24 hours of the class, the credit will be deducted from your block.  Please cancel online through the Mind Body system or App or email info@cottesloephysio.co.uk.

Drop In’s must make their own bookings via the Mind Body system.

Class credits are not refundable under any circumstances, however classes can be cancelled or changed if required as long as they meet the requirements of our cancellation policy.  Class cancellations can be made via our Mind Body system or by email info@cottesloephysio.co.uk in line with our cancellation policy stated.

Class credits are not transferable between clients unless under agreement with Cottesloe Physio.

If you find your preferred choice is full, you will be added to the waiting list. Hopefully you will be bumped automatically on the class when someone on the list cancels out and you will notified by email that you have a place.  If you don’t get an email informing you have a place, then try to find an alternative session in the week.

Cottesloe Physio reserves the right to make changes to any classes, change instructors or cancel a class in short notice. However, we will try to give you enough notice ahead of time.

Members who fail to show up for their scheduled class will forfeit that booking and payment for that class.  The class will be removed from your series if you have purchased a block of classes.

Participation in both group and individual sessions is at the individual's own risk. Always listen to your body and exercise at a pace and level which is best for you. Stop if you feel discomfort and let your instructor know.

Classes start on time so out of consideration for the instructor and other class members, please arrive five minutes before your class starts.  Late arrivals may be turned away.

All equipment and including matts are provided but you are welcome to bring your own.  Cottesloe Physio do not accept responsibility for any loss or damage to client’s own equipment or accidents caused by clients equipment.

Clothing should be close fitting and unrestricting rather than baggy so that the instructor can see how you are moving and help you more easily. Bare feet or socks are fine for matt classes.  For reformer pilates please group classes.

Clothing should be close fitting and unrestricting rather than baggy so that the instructor can see how you are moving and help you more easily. Bare feet or socks are fine for matt pilates classes.   However for reformer pilates please wear grippy socks and do not wear any loose jewellery such as necklaces that could get caught in the machines.

Mobile phones should be switched off or on silent during a class except in exceptional circumstances.

Please let your instructor know any changes which may affect your ability to exercise prior to class.

Please note that at times we do use photos from our classes for advertising purposes and promotional purposes only.

Car park ­– Parking is available outside the studio through the archway and park in the courtyard.  Vehicles and their contents are left at the owners own risk. We do not accept responsibility for any loss or damage or accident to vehicles, their contents or to persons.

These terms and conditions may be subject to change from time to time without notice.